Refund policy

Last updated: November 1, 2025

At HM Store (powered by HM Garments), we want you to be completely satisfied with your purchase. If there is an issue with your order, we are here to help!

1. 30-Day Return Window

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

 

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

 

2. How to Start a Return

To start a return, you can contact us at hmstore.fsb@gmail.com.

• Please note that returns will need to be sent to our official address: Rehmania Town, Faisalabad, Pakistan.

• If your return is accepted, we will send you instructions on how and where to send your package.

• Important: Items sent back to us without a prior return request will not be accepted.

You can always reach out to us for any return-related questions at hmstore.fsb@gmail.com.

3. Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. This allows us to evaluate the issue quickly and make it right for you.

4. Non-Returnable Items

Certain types of items cannot be returned, including:

• Custom products (such as special orders or personalized items)

• Perishable goods, personal care goods, or beauty products

• Hazardous materials, flammable liquids, or gases

• Sale items or gift cards (these are final sale and cannot be returned)

5. Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

6. Refunds

• Once we receive and inspect your returned item, we will notify you whether your refund has been approved or not.

• If approved, you will be automatically refunded via your original payment method within 10 business days.

• Please keep in mind that it can sometimes take a few additional days for your bank or credit card company to process and post the refund.

• If more than 15 business days have passed since your return was approved, please contact us immediately at hmstore.fsb@gmail.com.